App Support

Search for ‘Trunks across the Thames‘.

Check you’re connected to the internet, either Wi-Fi or a mobile network. Then ensure you’ve selected your age by clicking either the ‘under 16′ or ’16+’ buttons. Your age needs to be selected before being allowed to progress.

Check you’re connected to the internet, either Wi-Fi or a mobile network. Then please try again. If you see a message saying you have already registered, go to ‘log in’ and log in using the email and password you used to create your account. Forgot your password? Use the ‘Forgot Password’ button to reset it.

Log out via the menu in the top left and log in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).

Log out via the menu in the top left and log in again this usually resolves the issue. If not, close the app completely and re-open it (or restart your device).

Check if you’ve been auto connected to public wi-fi as well as your 4/5G signal and choose one. Being connected to both can cause issues with signal. Then, close the app completely and re-open it, this will force the app to refresh.

Use the map; pinch and swipe the map to zoom in and out. Location settings on your phone need to be turned ON to see your location on the map. Or go to the Artworks tab to access the Sculptures listings and search for the sculpture name, artist or location.

There is a 4 digit code found on the sculpture’s plaque. Click COLLECT + and enter the number. You have now collected the sculpture and if you’re lucky, you may have unlocked a reward at the same time.

You can upload a photo to the app Gallery by clicking Upload on the sculpture page. You’ll be asked to either ‘Take a photo or Choose from library’. Images uploaded will be vetted by the team prior to being published on the app. Your photo will be seen by other app players and can be shared on social media. So get creative!

If you’ve already collected a sculpture the app will display an incorrect code message. Check your Sculptures listing pages to see if you have already collected it.

To track your steps go to the drawer in the top left and toggle ‘Count your steps’ ON. You will be prompted to allow ‘motion and fitness’ on your device.

You must do this each time you wish to track your steps and will be prompted to allow ‘motion and fitness’ each time the switch is toggled ON.

Motion and fitness permissions are only requested when required.

If you’re still having problems with the app, please let us know by contacting our app support team using the form above.